The theorem of Service 
"... the service can be defined as an activity or series of activities more or less intangible nature that take place in the interaction between customer and employee and / or systems of the service provider, and is delivered as a solution to customer problems .
This is the definition of the word "service" according to Wikipedia, but in the field of tourism and for me particularly in the hotel industry the meaning of this word takes on more complex issues, you might better understand the importance of internalizing Hotel Service Theorem:
"accommodation businesses are part of the tertiary sector, industry economic environment in which we produce and provide services, which is why are companies that provide products not only tangible but perceptible; accommodation allows the company to customers receiving service through its own staff ; more qualified and prepared the staff and the greater the perception of quality service, the greater the perception by customers of quality service to customers are more loyal to the hotel, the more loyal customers the higher the probability of recovery of costs business, the more likely to cover the cost of doing business the higher the possibility of generating a profit for the company .
seems theoretically quite simple ... in fact, practically anything.
It is becoming increasingly difficult to find in hotels qualified staff and the department most affected by this hotel "phenomenon" is the reception (yes, the department most important), but the hotel entrepreneurs really know what it means, for example, working as Secretary of Receipt and Cash?? A Secretary
Reception and Cash as well as having a deep understanding of their core responsibilities (check-in, check-out, management correspondence, use of the main working tools, etc. ..) must have: appropriate professional ethics, good knowledge of at least one foreign language, accounting concepts, concepts of relational psychology, knowledge of sales techniques and their application, knowledge of the channels distribution of their company, high sense of responsibility and always a smile on his face, then I do not think a job that anyone can play without proper preparation.
Sometimes the choice of entrepreneurs to focus on low-skilled staff is justified by the fact that the claims are less economical to operate, as well as the usual things like "we would not return to the costs" "There's crisis", etc. ... but, as said one old saying, "The savings never gain!" and if short-term personnel costs are reduced in the medium to long-term total costs increase because you are facing, not live up to, continuing problems of all kinds: internal management and daily unsuitable, static market, lack of customer loyalty, increased competition, difficulty in thinking of a gradual growth of the company with the result of a cover of business costs, which becomes more of a mirage (let alone the production of any help).
Dear entrepreneurs ... meditate on Theorem Service, which is all to your advantage ...
What do you think?
